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Premier Estates' Craig Staples Wins Property Management Awards' Top Honours

Premier Estates has been recognised in three award categories at the independently judged NOTB property management awards held annually at the Troxy, London; with Estates Manager, Craig Staples taking home the title of Regional Property Manager of the Year.

With an enviable history of award recognition, Premier Estates have been nominated as a finalist every year since the awards began in 2009 and have now won more awards than any other UK residential managing agent.

Craig is symbolic of Premier Estates’ commitment to customer service and staff training. He is a qualified Member of IRPM, alongside an Associate of RICS.  Craig’s customers regularly praise him on his effective and personable approach to property management, with one such client commenting to the judges:

“Craig is a professional and enthusiastic practitioner. He shows a genuine commitment to his work and is approachable and constructive. I have dealt with Craig on a regular basis and find his communication skills exemplary. He has taken an extremely proactive approach to managing the estate which has enabled him to make a marked and sustained improvement to services”

Alexander Mandrides, another member of the Premier Estates team, was voted as a finalist in the Concierge of the Year category, demonstrating that the company as a whole work to the highest standards.

Premier Estates were shortlisted as one of an extremely limited number of finalists in the category of National Property Management Company of the Year.  Having already won the Property Management Company of the Year title 2011-12 and the Customer Services title in 2012-13, Premier Estates have been consistently recognised as one of the UK’s leading managing agents with an unsurpassed focus on customer satisfaction.

MD, Ben Jordan is the current Chairman of the Association of Residential Managing Agents (ARMA), and has been heavily involved with the drive to raise the standards of customer service and professionalism within the Property Management industry as a whole.  He said:
 
“Craig’s award success has demonstrated again that the high levels of service and professionalism we deliver to all our clients is exemplary.  I congratulate him wholeheartedly on his win.

As a company we simply set out to deliver the best service we can to our customers.  This is the fifth year running that Premier Estates have been recognised at the property management awards and it is an absolute pleasure to know others see real value in our goal of exceptional service delivery.

We have a number of carefully developed ideas coming to fruition during 2014 and as such we hope to improve our industry-leading service standards again”
 
So, as 2013 reaches its conclusion, Premier Estates retain the title as the best in the industry, but look forward to a productive 2014, where the aim is to further raise the bar.

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