• The care paid to our property has been excellent since Premier Estates took over the management of our block. Honestly, you've managed to do more in three months than our previous property managers did in three years.

    D Silverwood Leaseholder, Derbyshire
  • When we first switched to Premier Estates there was an immediate improvement in the customer service we experienced. Not only were our calls answered quickly and professionally but we were contacted regularly during any project work so that we no longer had to chase or worry about progress. We have total trust that by partnering with Premier all aspects of our building management will be dealt with proactively and by very experienced Account Managers. It is essential to be kept fully in the loop, to answer any questions, and to be able to plan the years projects well in advance. Without Premiers continual support this would be frankly impossible.

    F Phillips Management Co Director, Salford
  • We always appreciate your regular updates and feel that you are managing our property with great diligence and concern. It is just a shame that you are not the managing agent on other of our properties, many agents leave a lot to be desired!! Keep up the good work, I feel that your efforts should be commended, not many others I deal with provide such a good service, it really is appreciated!!

    K Harrison Leaseholder, Leeds
  • I have no hesitation in recommending Premier Estates Limited. In undertaking the day to day physical management, maintenance and administration of our property, they consistently show a high level of professionalism and expertise and their regular and comprehensive contractor review system reassures us that we continue to receive quality service and value for money. We believe that it is entirely appropriate that Premier Estates receive a Customer Service Award. At all times we find them accessible and responsive and by the means of regular, clear and effective communication, we are kept fully informed on what is happening with the management of our homes.

    M Brierley Management Co Director, Cheshire
  • Premier Estates were worthy winners of their award last year and in my opinion, together with a number of others, should be in the forefront to win again. Our Estates Manager and Coordinator address any problems we have promptly and manage our property in an efficient way on behalf of Premier Estates. They are happy for us to contact them with any worries we have and are always polite and helpful, and inspect our property regularly. The periodic update they send to all residents is excellent and keeps us well informed of any work which is to be carried out, and with anything we should be aware of. We cannot ask for more.

    S Jenazian Management Co Director, Cheshire
  • I wanted to commend you and your company on the excellent service you provide. The periodic updates of the work you undertake and the services you provide are a great source of re-assurance to me particularly as I am resident in Ireland. It is no wonder to me that you have recently won industry awards and deservedly so. Thank you again for your excellent service and keep up the good work!

    D Bacon Leaseholder, West Bromwich
  • Can I say how well maintained the building and gardens are. We haven't been here long but it's really nice seeing so much work going on keeping the property and grounds looking good!

    Leaseholder, Sutton Coldfield
  • We just wanted to thank you for your periodic updates. We find it especially useful as we do not live locally. If only all our management companies were like you!

    Leaseholder, Glossop
  • Your operational and administrative team are efficient, helpful and pleasant, and have quickly alerted the estate manager to any help or questions we need sorting out, whether it is to do with the maintenance of the site or the legal side. Queries to your staff are answered promptly and repairs are carried out very speedily by skilled tradesman under your remit. Your estate manager has a very proactive approach to any situation we have had to deal with by letter, e-mail, phone or visiting our properties in person to evaluate how to best resolve any issues arising.

    Compared to other property management companies I deal with for homes I own in the area, I would rate Premier Estates and its personnel very highly and amongst the most effectively operated in the residential field. The ability of the staff and professionalism is certainly to be commended.

    J Sleath Management Co Director, Cheshire
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