PREMIER ESTATES LIMITED – COVID-19 UPDATE FOR LEASEHOLDERS 1 (17/03/2020)
Amid the developing Coronavirus (COVID-19) situation, we wanted to take the time to reassure you of the actions that we are taking as a responsible Managing Agent.
The health and safety of our staff, along with that of residents, contractors and visitors to developments throughout our portfolio, is and always will be our absolute priority.
We have been constantly monitoring and following the advice of Public Health England and recommend that you monitor Government advice too – up to date advice is available via the following link https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public.
Our team has moved to a home working arrangement whereby they are equipped to undertake their roles remotely. This unprecedented step is intended to safeguard our team, whilst also ensuring continuity of service to our clients and customers. Our team are fully contactable via all usual communication routes and you should experience no interruption to the service that we provide. However, it would greatly assist us if you could try and communicate with us via email if possible. There may be a small delay in responding to hard copy correspondence and although we remain contactable on the telephone it will be more difficult for us to transfer calls between colleagues.
We will continue to visit your development regularly in order to undertake detailed inspections. Our team have been equipped with protective equipment including hand sanitisers and single use gloves and they will also be following strict guidance whilst at your development – this guidance includes a requirement that they retain a safe distance from any person that they meet on site and that they do not enter individual residents’ properties.
Where resident facilities exist, including concierge desks, specific measures are being taken based upon the facility in question and the associated risk. Residents are advised to follow signage and to take note of any exclusion zones that might be in place to safeguard site-based staff, as well as residents, contractors and visitors.
We are working closely with our pool of contractors to ensure that they have contingency plans in place and are able to ensure that essential planned maintenance continues. Non urgent work is likely to be delayed.
Usual contracted services will continue to be delivered – including grounds maintenance, communal area cleaning and window cleaning. Additional cleaning efforts will focus on high traffic areas and door handles, push plates, handrails, intercom systems, lift buttons, letter boxes, etc.
Should it be confirmed or suspected that any resident is infected with Coronavirus (COVID-19) then we request that we are notified immediately – this will ensure that decontamination cleans can be arranged promptly.
Please see our Frequently Asked Questions (“FAQ”) document which we hope will answer many of the questions that might exist at this time. We will update this advice and the FAQ page as further information becomes relevant. Should you have any questions not covered in the enclosed document, then please direct them to your Estates Team.
The welfare of residents is exceptionally important to us and we urge anyone requiring specific advice or assistance at this time to contact us. We will do all that we can to provide additional advice and assistance to those in need.
Finally, please follow the government advice and we hope you keep safe and well.
Premier Estates Limited
17th March 2020