Coronavirus Information


Amid the developing Coronavirus (COVID-19) situation, we wanted to take the time to reassure you of the actions that we are taking as a responsible Managing Agent.

The health and safety of our staff, along with that of residents, contractors and visitors to developments throughout our portfolio, is and always will be our absolute priority.

We have been constantly monitoring and following the advice of Public Health England and recommend that you monitor Government advice too – up to date advice is available via the following link: In addition to this we remain fully compliant to the Health and Safety at Work etc. Act 1974, associated legislation and regulations and follow advice from the HSE relating to COVID-19.

Our team have moved to home working and are equipped to undertake their roles remotely. This step is intended to safeguard our team, whilst also ensuring continuity of service to our clients and customers. Our teams remain fully contactable via all usual communication routes and you should experience no interruption to the service that we provide. However, it would greatly assist us if you could try and communicate with us via email if possible. There may be a small delay in responding to hard copy correspondence and although we remain contactable on the telephone it will be more difficult for us to transfer calls between colleagues.

This is an ever-changing situation therefore we will continue to make routine and fluid adjustments to ensure that welfare and safety remain our top priority.

Premier Estates’ staff and external contractors will continue to visit sites regularly in order to undertake detailed inspections. Teams have been equipped with protective equipment including hand sanitisers and single use gloves and they will also be following strict guidance whilst on site – this guidance includes a requirement that they retain a safe distance from any person that they meet on site and that they do not enter individual residents’ properties. We ask that you respect these safe distancing guidelines to enable them to continue to work on sites safely.

Where resident facilities exist, including concierge desks, specific measures are being taken based upon the facility in question and the associated risk. Residents are advised to follow signage and to take note of any exclusion zones that might be in place to safeguard site-based staff, as well as residents, contractors and visitors.

We are working closely with our pool of contractors to ensure that they have contingency plans in place and will be able to ensure that essential planned maintenance continues. Non urgent work is likely to be delayed.

Essential contracted services will continue to be delivered – including essential repairs and maintenance to equipment. Cleaning efforts will focus on high traffic areas and door handles, push plates, handrails, intercom systems, lift buttons, letter boxes, etc. Whilst periodic cleaning will occur, everyone has a responsibility to ensure they follow the government guidelines of regular handwashing or use of sanitiser.

Please see our Frequently Asked Questions (“FAQ”) document which we hope will answer many of the questions that might exist at this time. We will update this advice and the FAQ page as further information becomes relevant. Should you have any questions not covered in the enclosed document, then please direct them to your Estates Team.

Finally, as a business we go above and beyond the government guidance ensuring the safety, health and welfare of our workforce. The welfare of staff, residents, contractors and visitors is exceptionally important to us and we urge anyone requiring specific advice or assistance at this time to contact us. We will ensure the lease is complied with together with government guidance. We will do all that we can to provide additional advice and assistance to those in need.

Premier Estates Limited

7th April 2020