COVID-19 update for Leaseholders and Residents
Following changes to the government guidance, we wanted to reassure you about the steps we are taking to protect our staff, residents, contractors and visitors.
You may have noticed we now display signage throughout the communal areas of developments. This is a polite reminder to everyone, of the importance of maintaining a safe distance from those not living in your household or support bubble. Where you do have the NHS Test and Trace App on your phone, please scan the QR code on display.
We understand that it won’t always be possible, but where you can use the stairs, instead of the lift, please do so. This will free up the lifts for those people that rely on them. Signs are displayed outside the lifts limiting only members from the same household or support bubble to use the lift together.
We are encouraging residents to wear face coverings and sanitise their hands whilst circulating the communal areas. We will also aim to keep windows open to maintain air circulation. We accept that not everyone is able to wear a face covering so maintaining a safe distance and keeping air circulation, is key to limiting the spread of Coronavirus.
We are continually monitoring the government guidance. Where staff can work from home, they do work from home to undertake their roles remotely.
Premier Estates’ staff and external contractors will continue to visit sites regularly in order to undertake detailed inspections. Staff on site have been provided with masks or visors and will continue to follow strict safe distancing. Where possible, please liaise via email or telephone to limit face to face contact.
Where resident facilities exist, including concierge desks, screens have been installed to enable staff to work in a bubble that does not require the wearing of face coverings. Residents are advised to remain behind the screens, follow signage and to take note of any exclusion zones that might be in place to safeguard site-based staff, as well as residents, contractors and visitors.
We are working closely with our pool of contractors to ensure that they have contingency plans in place and will be able to ensure that essential planned maintenance continues. Non urgent work may be delayed.
Essential contracted services will continue to be delivered – including essential repairs and maintenance to equipment. With changes to the government alert levels, some non-essential maintenance may be delayed. Cleaning efforts will continue to be a priority. Everyone has a responsibility to ensure they follow the government guidelines of regular handwashing or use of sanitiser.
Please visit our Frequently Asked Questions page which we hope will answer many of the questions that might exist at this time. We will update this advice and the FAQ page as further information becomes relevant. Should you have any questions not covered in the enclosed document, then please direct them to your Estates Team.
Finally, as a business we go above and beyond the government guidance ensuring the safety, health and welfare of our workforce. The welfare of staff, residents, contractors and visitors is exceptionally important to us and we urge anyone requiring specific advice or assistance at this time to contact us. We will ensure the lease is complied with together with government guidance. We will do all that we can to provide additional advice and assistance to those in need.
Updated 16th November 2020