What do I do if there is an emergency relating to the communal areas at night or at the weekend?

Depending on if your development benefits from our out-of-hours emergency provision.
Our out-of-hours service team will be able to appoint contractors outside of our office hours to assist with any emergency repairs required
If your development benefits from this service, the dedicated helpline can be found on the notice board in your apartment block.
Please note that any emergencies relating to a fault within your apartment are not covered by this service.

Emergency Repairs
Emergency repairs include anything that poses an immediate risk to health or safety relating to the communal areas and facilities of the development and the structure and fabric of the buildings.
All reports of emergency repair and maintenance should be notified immediately to Premier Estates during normal working hours.
If your development has not subscribed to our out of hours service, you should use your best endeavours to minimise any disruption and report the matter to Premier Estates as soon as the office is next open.
Please also see the contact details displayed on the noticeboard in your development.

The owner of each individual property at the development is personally responsible for the repair and maintenance of the interior of their own property, including all services contained therein (plumbing, heating, wiring).
Premier Estates has no responsibility for any repairs required within the individual properties and therefore Maintenance Line will be unable to assist any resident reporting such repairs.
Care should be taken to ensure that the repair has been correctly classified as any matter reported to the emergency number that is not considered an immediate risk to health or safety will not receive attention and may result in a charge being levied.
Premier Estates’ Office Hours: Monday to Friday 9.00am – 5.30pm