Property Management & Block Management Companies

Resident Management Companies

Premier Estates manages a vast array of developments. Including Resident Management Companies, Residents Associations, or Right to Manage companies. We understand the unique challenges these entities face, whether they involve self-managing, transitioning to Right to Manage, or rectifying ineffective management practices. Our goal is to provide the precise solution needed for each scenario.

We appreciate that when it comes to moving to a new agent, it is like taking a leap of faith. Especially if you have had a negative experience in the past. It is because of this that we aim to provide you with the bespoke management that you need. We believe that establishing a working relationship early on is key to a long-lasting, successful relationship.

How we work Why choose us?

TPI Members

We are members of the Association of The Property Institute (TPI). Which is the primary trade association for UK managing agents

RICS

We adhere to their strict guidelines. Plus, we subscribe to the Royal Institute of Chartered Surveyors (RICS) residential management code

ARHM Members

We are members of the Association of Retirement Housing Managers (ARHM)

Property Ombudsman Members

We are members of The Property Ombudsman. Ensuring that all our customers have free access to an independent redress scheme

Our MD's Experience

Premier Estates’ Chairman, Ben Jordan, was the Chairman of ARMA (now TPI) from 2012-2014. Meaning he was involved with driving standards upwards within the industry. This involvement has led to Premier Estates setting standards well in excess of our competitors. Becoming a benchmark company within the industry

Knowledge & Qualifications

Our team is one of the most knowledgeable, experienced, and qualified teams in the UK

TPI Qualified Members

Almost all Premier Estates’ Estate Managers are qualified members of The Property Institute (TPI) (formerly the Institute of Residential Property Management (IRPM). Plus, the majority holds the AssocRICS property management qualifications

Our team includes...

Chartered Accountants in England and Wales (ICAEW) chartered accountant. Association of Accounting Technician qualified Accountants. A member of the British Institute of Facilities Management. Plus a Fellow of the Chartered Institute of Housing

Developing Trust

Transitioning to a new management agent can be daunting, especially if past experiences with other agents have been less than satisfactory. At Premier Estates, we are not only established but also tried and tested. Our passion is to provide an exceptional customer service experience for every client and to consistently exceed expectations.

To ensure we meet and surpass client needs, we have a Customer Service Charter in place that all Premier Estates’ staff adhere to. This simple yet fundamental promise: if we commit to doing something, we will do it. This can be as straightforward as returning a phone call at a scheduled time or as complex as delivering a major work project on time. We set realistic expectations and deliver on our promises. Our clients always receive a professional response from our team, characterised by friendliness, knowledge, and promptness, whether the interaction is in person, over the phone, or via email.

Communication is key

At Premier Estates, we recognise that robust communication is essential for developing trust with a managing agent. To facilitate this, every client receives a monthly bulletin packed with relevant information tailored to their specific development. Keeping property owners informed has proven to be a successful aspect of our management. We do this in a way that is concise and transparent.

To ensure ease of communication, every client is provided with a direct phone number to contact their estate manager and coordinator. We provide a 24-hour, 365 days a year emergency contact for our schemes. Our estate managers make regular visits to each development, taking the opportunity to meet with residents and address any concerns in person.

Approved CONTRACTORSfor high-Quality work

We maintain an ‘approved local contractor list’ to ensure that we arrange the highest quality services at the most economical cost. We source reliable experts in their respective fields to guarantee the best value for any work required. Our wide base of accomplished contractors has met our stringent approval criteria, and we are prepared to arrange for the competitive tender of any works as needed.

We are experienced in resolving a wide range of problems. From the basics of ensuring developments are debt-free and contractors fulfil their obligations. Our extensive experience means we possess the knowledge and expertise to solve your problems quickly and effectively.

a range of managing schemesall unique

We have unique and diverse experience managing a variety of schemes. Including city centre mixed-use developments, which incorporate leisure retail and commercial elements. Our portfolio also includes entry-level flats and high-spec luxury apartments, retirement developments, contemporary living arrangements, historic mills, country house conversions, affordable housing, and estates with play areas, public open spaces, and conservation areas with complex environmental needs.

If you haven’t already, please take a look at our About Us page, which gives you further information about us and how we operate.

Professional relationships

While many private developments are well managed and maintained by conscientious homeowners, the vast majority of resident-owned management companies (RMCs) choose to appoint a professional managing agent to act for them. This decision often stems from the daunting responsibility of long-term management and maintenance, which can be challenging to balance with personal and professional commitments. A good working relationship with an experienced property or block management agent not only ensures smooth operation but also enhances the desirability and value of the development to future purchasers.

Property Management/Block Management Services

We understand that homeowners require a thorough and professional management service that is economically priced while providing peace of mind and financial stability. We are always ready to meet with residents and directors of management companies to discuss their needs and present management proposals without any obligation.

Once Premier Estates is appointed as the manager of a new development, we will have a detailed liaison with the previous managing agent to ensure a smooth transfer of responsibilities.

Communal gardens at City Lofts in Sheffield

Property Maintenance

Each development is overseen by an experienced estate manager who carries out monthly site visits to inspect standards of property maintenance service delivery and the general condition of the development. They complete a detailed site visit report and documented health and safety and fire regulation checks. Homeowners receive a monthly update containing relevant points, ensuring residents are well-informed at all times.

All necessary work will be specified, ordered, and carried out by approved contractors who are vetted for appropriate public liability insurance, suitable health and safety policies, and consistent quality and pricing of work.

Premier Estates works with highly rated and approved contractors

We are Here to Help

Premier Estates provides a 24/7 call-out service for real emergencies, ensuring support is always available when needed.

An important aspect of our estate management is budgetary control and forward planning. This approach ensures that funds are available for recurring maintenance tasks, such as redecoration, without placing additional financial demands on residents. All work is subject to competitive tendering and resident approval, leveraging our experience in managing a diverse property portfolio to budget accurately for future costs.