Property Management & Block Management Companies

Resident Management Companies

Premier Estates manages a vast array of developments. Including Resident Management Companies in place, Residents Associations, or Right to Manage companies. As managing agents, we know the challenges that Resident Management Companies face. Whether these be self-managing, going Right to Manage or being managed in a way that isn’t working. We can offer you the solution you need.

We appreciate that when it comes to moving to a new agent, it is like taking a leap of faith. Especially if you have had bad experiences in the past. It is because of this that we aim to provide you with the bespoke management that you need. We believe that establishing a working relationship early on, is key to a long-lasting successful relationship.

How we work Why choose us?

ARMA Members

We are members of the Association of Residential Managing Agents (ARMA). Which is the primary trade association for UK managing agents

RICS

We adhere to their strict guidelines. Plus, we subscribe to the Royal Institute of Chartered Surveyors (RICS) residential management code

ARHM Members

We are members of the Association of Retirement Housing Managers (ARHM)

Property Ombudsman Members

We are members of The Property Ombudsman. Ensuring that all our customers have free access to an independent redress scheme

Our MD's Experience

Premier Estates’ Chairman, Ben Jordan, was the Chairman of ARMA from 2012-2014. Meaning he was involved with driving standards upwards within the industry. This involvement has led to Premier Estates setting standards well in excess of our competitors. Becoming a benchmark company within the industry

Knowledge & Qualifications

Our team is one of the most knowledgeable, experienced, and qualified teams in the UK

IRPM Members

Almost all Premier Estates’ Estate Managers are qualified members of the Institute of Residential Property Management (IRPM). Plus, the majority holds the AssocRICS property management qualifications

Our team includes...

Chartered Accountants in England and Wales (ICAEW) chartered accountant. Association of Accounting Technician qualified Accountants. A member of the British Institute of Facilities Management. Plus a Fellow of the Chartered Institute of Housing

Developing Trust

Putting faith in a new agent can be difficult. Especially when you have had bad experiences with other agents. Premier Estates is an established company, and we are tried and tested. It is our passion to provide an exceptional customer service experience to each and every customer. As well as exceeding expectations.

Therefore, we have a Customer Service Charter in place that all Premier Estates’ staff adhere to. This revolves around one basic principle – if we promise to do something, we will do it! Whether that be as simple as returning a phone call at an agreed time. Or delivering a major work project on schedule. We will give you realistic expectations and deliver as promised. In addition to our superb service levels, our clients always receive a professional response from our representatives. Ensuring we are friendly, knowledgeable, and prompt. Whether meeting in person or contacting us by phone or email.

Communication is key

We know as part of developing trust in a managing agent, communication is key. Every client receives a monthly bulletin, containing relevant information specific to their development. Keeping property owners informed has proven to be a successful aspect of our management. We do this in a way that is concise and transparent.

Every client is provided with a direct phone number to contact their Estate Manager and Coordinator. We provide a 24-hour, 365 days a year emergency contact for our schemes. Our Estate Managers visit every development on a regular basis. As well as meeting with any residents whilst on site.

Approved CONTRACTORSfor high-Quality work

Premier Estates operates with an ‘approved local contractor list’. It is our responsibility to arrange the highest quality services at an economical cost. So we source reliable experts in a given field and ensure you get the best value for money with any works required. We have a wide base of accomplished contractors who have passed our approved criteria. So we will happily arrange for the competitive tender of any works.

We are experienced in resolving a wide range of problems. From the basics of ensuring developments are debt-free and contractors fulfill their obligations. To the extremes of fire and flooding, we have seen it all. But that means we have the knowledge and expertise to solve your problems quickly and effectively!

a range of managing schemesall unique

We have unique and diverse experience managing schemes. Including city centre mixed-use developments, which incorporate leisure retail and commercial elements. Entry-level flats and high spec luxury apartments. Retirement developments, contemporary living; historic mill, and country house conversions. As well as affordable housing; and estates with play areas. Plus public open space, and conservation areas with complex environmental needs.

If you haven’t already, please take a look at our About Us page which gives you further information about us and how we operate.

Professional relationships

Whilst many private developments are well managed and maintained by conscientious homeowners, the vast majority of resident-owned management companies (RMCs) elect, for good reason, to appoint a professional managing agent to act for them.

The long-term commitment and responsibility of managing and maintaining a development can be a daunting proposition, which is not always easy to balance with business and home life. When directors of management companies stand down it can be difficult to find willing and suitable replacements. A good working relationship with an experienced property management/block management agent can also greatly add to the desirability of development in the eyes of future purchasers, thus adding value to the whole development.

Property Management/Block Management Services

We recognise that homeowners require a thorough, professional, management service at an economic cost, which also gives peace of mind and financial stability in the future. We are always delighted to meet with residents and directors of management companies to discuss their requirements and to put forward management proposals for consideration, completely without obligation.

Once Premier Estates is appointed as the manager of a new development, we will have a detailed liaison with the previous managing agent to ensure a smooth transfer of responsibilities.

Property Maintenance

Each development is the responsibility of an experienced estates manager who carries out monthly site visits to inspect standards of property maintenance service delivery and the general condition of the development. They complete a detailed site visit report and documented health and safety and fire regulation checks. In addition, homeowners receive a monthly update containing relevant points ensuring residents are well-informed at all times.

All necessary work will be specified, ordered, and carried out by approved contractors and inspected during site visits. A contractor on Premier Estates’ approved list has to demonstrate that they carry an appropriate level of public liability insurance, have a suitable health and safety policy, and constantly have their work checked for quality and price.

We are Here to Help

We are there when you need us, operating a 24 hour, 365 days a year call out service to cope with real emergencies.

We feel that an important aspect of estate management is budgetary control and forward planning to ensure that when recurring maintenance is undertaken, such as redecoration, funds are available to carry out the work without recourse to further financial demands on residents. All work is subject to competitive tender and approval by residents. Premier Estates’ experience in managing a diverse portfolio of property gives us the ability to budget accurately for future costs.