Why Move To Us?

Customer Charter

Our passion is to provide an exceptional customer service experience to each and every customer, exceeding normal expectations. We have implemented a customer charter, that all Premier Estates’ staff adhere to strictly, which revolves around one basic principle – if we promise to do something, we will do it. From tasks as simple as returning a phone call at an agreed time to delivering a major works project on schedule, we will give you a realistic expectation and deliver as promised. As well as the superb delivery of services, our clients will always receive a friendly, professional, knowledgeable and prompt response from our representatives, whether meeting in person, telephoning us, or contacting us through email.

Regular Communication

Our Estate Managers visit every development at a minimum frequency of once a month and are delighted to meet with residents and property owners. Every client receives a monthly bulletin, containing relevant information, specific to their development. In addition, every client is provided with a direct telephone number to contact their Estate Manager and Coordinator, and we provide 365 day a year 24 hour a day emergency contact for our schemes. During site visits, we identify any issues pro-actively and deal with them efficiently and effectively, greatly reducing the need for residents to report problems. Our Estate Managers oversee a relatively small volume of sites so there is always time to conduct our appraisals thoroughly and effectively.

Customer Satisfaction Survey

Our Estate Managers visit every development at a minimum frequency of once a month and are delighted to meet with residents and property owners. Every client receives a monthly bulletin, containing relevant information, specific to their development. In addition, every client is provided with a direct telephone number to contact their Estate Manager and Coordinator, and we provide 365 day a year 24 hour a day emergency contact for our schemes. During site visits, we identify any issues pro-actively and deal with them efficiently and effectively, greatly reducing the need for residents to report problems. Our Estate Managers oversee a relatively small volume of sites so there is always time to conduct our appraisals thoroughly and effectively.

Conflict Of Interest

Premier Estates operates with an ‘approved local contractor list’ and does not believe it to be in our customers best interests to provide contractors ‘in house’. It is one of our fundamental roles to arrange the highest quality services at an economical cost, and therefore we source reliable experts in a given field and ensure you get the best value for money with any works required. We have a wide base of accomplished contractors who have passed our approved criteria and we will happily arrange for the competitive tender of any works. Equally if you have a preferred contractor who already provides a great service, we will be very happy to continue their contract.

Reliable & Organised

Premier Estates are at the forefront of an ever changing industry, providing a 21st century management service with unparalleled communication and information services for our clients and cutting edge technology. Our systems leave very little possibility for human error and as such you can have complete piece of mind, knowing that everything will be dealt with as necessary. We are fully indemnified to £5 million, registered under the data protection act, and are fully compliant with all legislation regarding the management of residential properties.

Problem Solvers

As leading experts in our field we are well proven in resolving both the common and uncommon issues arising at all types of residential development. We have unique and diverse experience managing schemes ranging from: city centre mixed use landmark developments incorporating leisure, retail and commercial elements; entry level flats through to high spec luxury apartments; retirement developments to contemporary living; historic mill and country house conversions to affordable housing; and estates with play areas, public open space, and conservation areas with complex environmental needs. We are used to resolving a wide range of problems; from the basics of ensuring developments are debt free and contractors fulfill their obligations properly, to the extremes of fire and flooding, we have seen it all and have the knowledge and expertise to solve your problems quickly and effectively.