About Us - Premier Estates

About premier estates

Premier Estates manages a variety of homes across the country. Treating every development individually. We offer peace of mind, transparency, and a trusted long-term management solution to our clients and customers.’

We specialise in residential property management and can provide a bespoke solution to your management needs. Established in 1998 by Co-founders Ben Jordan and Simon Haughton. Over the years, we have grown into the nationally recognised company we are today. Yet we pride ourselves on remaining privately owned. Whilst being able to deliver a personable service to our clients.

‘We provide reassurance and a safe and secure living environment for our customers. In an ever-evolving industry, we give our clients and customers a user experience that is refreshing.

We do this by communicating and understanding our customers’ needs and values. We operate holistically in terms of standards, safety, security, custodianship of client funds, and correspondence.
Our dedicated team delivers outstanding customer service, through their care and can-do attitude.

Our Affiliations & Accreditations
Premier Estates has one of the most knowledgeable, experienced, and qualified teams in the UK. The majority of estate managers are qualified members of The Property Institute (TPI) (formerly the Institute of Residential Property Management (IRPM) and are associate members of the Royal Institution of Chartered Surveyors (RICS).

Our Affiliations & Accreditations Members of Premier Estates’ staff include:

An RICS chartered surveyor
An Institute of Chartered Accounvtants in England and Wales (ICAEW) chartered accountant
Association of Accounting Technician qualified Accountants
A member of the British Institute of Facilities Management
A Fellow of the Chartered Institute of Housing

Our Portfolio
Premier Estates has a wealth of experience in property management. With this, we have acquired the knowledge needed to manage every type of development.

Our Portfolio We manage an array of developments, which include:

City centre mixed-use landmark developments, that incorporate leisure, retail and commercial
A vast range of apartments, from entry-level to high spec luxury
Retirement developments
Contemporary living
A historic mill
Country house conversions (which includes some of the UK’s largest group of Grade I and Grade II listed buildings)
Affordable housing
Landscape, and public open space schemes
Sustainable developments

Residential and commercial apartment block at London Docks

We manage a diverse portfolio of developments with complex assets that need to be suitably maintained. Following the Grenfell disaster, we also manage many developments which have issues with the external wall systems such as ACM cladding. We do not shy away from our responsibilities. Therefore, we have an Operational Support team that focuses on issues such as external wall systems.

How we work The Four Pillars of Premier Estates:

Site Standards

Our Estates Managers have a keen eye for detail. Plus extremely high standards when it comes to the developments they manage. We appreciate that the developments we manage are people’s homes, and we want residents to enjoy their living environment. Our Estates Managers take pride in the developments they manage. Whilst taking full responsibility for all aspects of a development. Our care and attentiveness allow us to add that personal touch to our management. We use trusted, and local contractors where possible, who we know will deliver a high standard of workmanship.

Safety & Security

The safety of residents at the developments we look after is paramount and is at the forefront of everything we do. We want to keep you safe and give you peace of mind. With ever-changing legislation, we ensure that we work to surpass health & safety standards.

Custodianship of funds

All service charge monies are held in trust accounts for each development we manage. We treat the utilisation of funds as if we were stood in the client’s shoes. We get multiple quotes for large items of expenditure. Ensuring value for money, that costs are comparable, and that good a standard of workmanship is obtained. Equally, we are realistic in our communication with leaseholders in situations where funding is lacking. We will create plans of capital expenditure. To forecast the funding required to meet the needs of a development through its lifecycle.

Communication

We believe that communication is an essential component of successful property management. We communicate with leaseholders and residents to keep them informed of what we are doing to maintain their homes. Keeping people informed and updated on any repairs or major works. We are honest and transparent in our communication. By offering advice from our knowledge and experience of property management.

Site Standards

Customer Service Charter Promises Made Must Be Kept

Premier Estates’ customers are at the heart of everything we do. We ensure a consistently high level of service for all our customers. To do this, our staff are required to abide by the following customer service principles.

We will be courteous, professional, honest, and trustworthy in everything that we do
We will treat everyone equally. Irrespective of race, colour, ethnic or national origins, gender, religion, creed or belief, sexual orientation, or disability
We will provide all services efficiently. In accordance with relevant legislation and industry codes of best practice
If we undertake a task, we will do it in accordance with the stated timescale
We will proactively communicate with clients, customers, and residents.
Using clear and concise language which is easily understood.
Where possible, avoiding technical jargon and other industry-specific language
We will empathise with our customers and treat them as we would wish to be treated ourselves
We will always answer telephone calls, when available to do so
We will record telephone messages accurately and pass them on immediately
We will return telephone messages as quickly as possible and at the latest by the same time on the following working day
We will respond to letters, faxes, and emails as quickly as possible and at the latest within five working days
We will attend appointments and meetings promptly as arranged
We will correctly classify repair requests and prioritise them in accordance with the urgency of the repair
So far as possible, we will keep residents informed of the progress of repairs