Find out more about Premier Estates

About premier estates

Premier Estates Limited was established in 1998 and is proud to have developed into the highly acclaimed and nationally recognised property management company that you find today.

Operating nationally, we have established a large and diverse management portfolio throughout England & Wales with dedicated teams managing our property portfolio.

Our varied portfolio includes city centre mixed-use landmark developments incorporating leisure, retail and commercial elements; a vast range of apartments from entry-level through to high-spec luxury; retirement developments; contemporary living; historic mill and country house conversions including Grade I and II listed buildings; affordable housing; a huge array of landscape and public open space schemes; and sustainable developments including zero carbon schemes.

Premier Estates has a wealth of experience in property management and has the knowledge and capabilities required to manage every type of development.

You can find out more about us on our Linkedin Page.

Premier Estates, Macclesfield, Office with blue sky

Our brand value proposition

Premier Estates recognises that the properties within our care are more than just bricks and mortar; they are often our customers’ most valuable assets, and they are people’s homes within dynamic communities. We treat every customer as we would wish to be treated ourselves and manage every home as we would like our own home to be managed.

Premier Estates takes the time to listen to and understand each customer’s requirements and delivers expert service in terms of safety and security, standards of maintenance, custodianship of client funds, communication and customer service.

In a consumer-driven world, Premier Estates exceeds customers’ expectations by delivering nationwide, award-winning, transparent service in a knowledgeable, honest, and caring way. Our service is designed to enhance the value of our customers’ assets and the quality of the environment in which our residents live.

Peace of mind comes as standard.

Our mission

“It is our aim to be the managing agent of choice for residents, developers and investor freeholders throughout England and Wales by ensuring the homes within our care are managed and maintained to the highest possible standards.”

A leading force in property management and for residential services

Premier Estates Limited was founded by Ben Jordan, the company’s current chairman. At the end of 2021, the company became part of the Odevo Group, a group that aims to leverage the power of people, knowledge and technology to become the leading force in property management and residential services internationally. Please explore our website to find out more about us.

Odevo was created to improve the experience of property management for residents through better technology and customer service. Premier Estates is immensely proud to be part of the Odevo Group.

As a member firm of the The Property Institute (TPI), we pride ourselves on complete compliance with current and anticipated legislation. All TPI members agree to adopt and abide by their strict code of professional conduct and undertake to comply with the code of practice issued by the Royal Institution of Chartered Surveyors (RICS).

In addition, we are members of The Property Ombudsman, which provides all clients and customers with free access to independent redress in the event that something goes wrong and we are unable to rectify the issue ourselves.

London Dock, managed by Premier Estates Limited

Our Affiliations & Accreditations
Premier Estates has one of the most knowledgeable, experienced, and qualified teams in the UK. The majority of estate managers are qualified members of The Property Institute (TPI) (formerly the Institute of Residential Property Management (IRPM) and are associate members of the Royal Institution of Chartered Surveyors (RICS).

Our Portfolio
Premier Estates has a wealth of experience in property management and the knowledge needed to manage every type of development.

Our Portfolio. We manage an array of developments, including:

City centre mixed-use landmark developments that incorporate leisure, retail and commercial elements.
A vast range of apartments, from entry-level to high spec luxury.
Retirement developments.
Contemporary living.
Historic mill conversions.
Country house conversions including Grade I and Grade II listed buildings.
Affordable housing.
Landscaping and public open space schemes.
Sustainable developments.

Managing a diverse portfolio of developments

We manage a diverse portfolio of developments with complex assets that need to be suitably maintained. We also manage many developments with issues with the external wall systems such as ACM cladding and have considerable expertise with all aspects of The Building Safety Act 2022.

We have a dedicated Projects Team that focuses on the project management of complex remediation of non-compliant external wall systems and other fire safety related works.

How we work The Four Pillars of Premier Estates:

Site Standards

Our Estates Managers have a keen eye for detail. plus extremely high standards when it comes to the developments they manage. We appreciate that the developments we manage contain people’s homes, and we want residents to enjoy their living environment. Our Estates Managers take pride in the developments they manage whilst taking full responsibility for all aspects of a development. Our care and attentiveness allow us to add that personal touch to our management. We use trusted, and local contractors where possible, who we know will deliver a high standard of workmanship.

Safety & Security

The safety of residents is paramount at the developments within our care and is at the forefront of everything we do. We understand the importance of residents' safety, providing complete peace of mind. With ever-changing legislation, we ensure that we work to surpass all health & safety requirements.

Custodianship of funds

All service charge monies are held in designated trust accounts for each development. We utilise client funds as if we were stood in our client’s shoes. We get multiple quotes for large items of expenditure, ensuring value for money, that costs are comparable, and that good a standard of workmanship is obtained. Equally, we are open and transparent in our communication with leaseholders in situations where current funding is insufficient to address a development's needs. We create capital expenditure forecasts to even out a development's long term funding requirements to meet the needs of a development through its lifecycle.

Communication

We believe that communication is an essential component of successful property management. We communicate with leaseholders and residents to keep them informed of what we are doing to maintain their homes and keeping people informed and updated on any repairs or major works. We are honest and transparent in our communication, offering sound advice based on our extensive knowledge and experience of property management.

Customer Service Charter. Promises Made Must Be Kept

Premier Estates’ customers are at the heart of everything we do. We ensure a consistently high level of service for all our customers.

To do this, our staff are required to abide by the following customer service principles:

We will be courteous, professional, honest, and trustworthy in everything that we do.
We will treat everyone equally. Irrespective of race, colour, ethnic or national origins, gender, religion, creed or belief, sexual orientation, or disability.
We will provide all services efficiently. In accordance with relevant legislation and industry codes of best practice.
If we undertake a task, we will do it in accordance with the stated timescale.
We will proactively communicate with clients, customers, and residents.
Using clear and concise language which is easily understood.
Where possible, avoiding technical jargon and other industry-specific language.
We will empathise with our customers and treat them as we would wish to be treated ourselves.
We will always answer telephone calls, when available to do so.
We will record telephone messages accurately and pass them on immediately.
We will return telephone messages as quickly as possible and at the latest by the same time on the following working day.
We will respond to letters, faxes, and emails as quickly as possible and at the latest within five working days.
We will attend appointments and meetings promptly as arranged.
We will correctly classify repair requests and prioritise them in accordance with the urgency of the repair.
So far as possible, we will keep residents informed of the progress of repairs.