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FAQs
FAQs
Reporting faults and maintenance issues
How do I report faults and maintenance issues?
Answer
Satellite Dishes
Can I put up a satellite dish?
Answer
Security
How can I help keep my development secure?
Answer
Selling your property
What do I need to do if I'm selling my property?
Answer
Smoking
Can I smoke in the building?
Answer
Utilities
How can I obtain a meter reading?
Answer
Finance: understanding leasehold and freehold
Why have I been charged service charges?
Answer
Finance: how can I pay my service charges?
How can I pay my service charges?
Answer
Finance: How do I pay by card?
How do I pay by card?
Answer
Finance: paying by direct debit
How do I pay by Direct Debit?
Answer
Finance: payments on your behalf
Can someone else pay on my behalf?
Answer
Finance: what happens if I don’t pay my service charges?
What happens if I don’t pay my service charges?
Answer
Finance: admin fees and late payment fees
Why have I been charged an admin or late payment fee?
Answer
Finance: understanding your lease or transfer documentation
Why have I been charged a balancing levy or credited a surplus?
Answer
Finance: discussing your account
Who can I call to discuss my account?
Answer
Finance: I’m struggling to pay me service charge, what should I do?
I'm struggling to pay me service charge, what should I do?
Answer
Fianance: Ground Rent
Why am I being asked to pay ground rent?
Answer
Selling your property
I am selling my property, do I still have to pay Service Charges and Ground Rent?
Answer
Finance: Understanding your Service Charge
How is the Service Charge calculated?
Answer
Alterations
I want to make an alteration, or alterations, to my property, what do I need to do?
Answer
Balconies
What can I store on my balcony?
Answer
Communal Areas
Can I keep my belongings in the Communal Areas?
Answer
Domestic Abuse
What can I do if I believe one of my neighbours is suffering from domestic abuse?
Answer
Emergencies
What do I do if there is an emergency relating to the communal areas at night or at the weekend?
Answer
Insurance
What is covered by the insurance?
Answer
Insurance: how do I make a claim?
How do I make a claim?
Answer
Keys and Fobs
I need a new key and/or fob, how can I get one?
Answer
Noise
What can I do if I am suffering from noise nuisance?
Answer
Parking
Where can I park at my development?
Answer
Pet Consent
Am I allowed to have a pet in my property?
Answer
Refuse Disposal
Where can I dispose of my waste?
Answer
Repairs and Maintenance
Who is responsible for repairs and maintenance?
Answer
if you cannot find the answer to your question here please get in touch with us
You can contact us on
0345 491 8899
Or fill out our
Online Contact Form
Credentials
The Affiliations and Accreditations of Members of Premier Estates staff include…
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Contact Us
General Enquiries:
0345 491 8899
Accounts Enquiries:
0345 491 8898
Email:
info@premierestates.co.uk
Premier Estates
Premier Estates Limited
(Registered in England & Wales, Registered No. 3607568)
Registered Office:
Chiltern House,
72-74 King Edward Street,
Macclesfield,
Cheshire, SK10 1AT.