I'm struggling to pay me service charge, what should I do?

If you’re experiencing financial difficulty and think you may struggle to pay your Service Charges, it’s important to contact us as soon as possible. The earlier you speak to us, the more options we may have to support you.

Avoid Additional Costs by Acting Early

Delaying action can lead to additional charges and unnecessary stress. Ignoring payment requests or reminders is likely to result in the escalation of our arrears procedure. This could include legal and administrative action, both of which may incur extra costs that will be added to your account.

How We Can Help

By getting in touch early, we may be able to work with you to spread the cost or agree on a temporary payment plan that helps you manage your financial obligations more comfortably. Every situation is different, and we treat all cases with understanding and discretion.

If you’re concerned about your ability to pay, please don’t wait; speak to your Estates Coordinator today. We’re here to help and committed to working with residents to avoid further complications wherever possible.

Need more information?

For further details on what happens if your Service Charges remain unpaid, please see our related FAQs:

What happens if you don’t pay your service charges?

How is the Service Charge calculated?

If you believe you have been charged in error or need help understanding your account, please contact our Accounts team on 0345 491 8898 or speak to your Estates Coordinator.