Who is responsible for repairs and maintenance?

As your Managing Agent, Premier Estates will oversee the maintenance and repair of the communal areas, both internally and externally. As a leaseholder, you are responsible for all repairs and maintenance within your apartment.

A communal fault is normally a defect in the common parts, i.e. door entry systems, failed television signals, inoperative lift. These issues can be attended to via the service charge funds. We will arrange for these repairs to be completed when we are notified about them by residents or contractors. Similarly, they may come to our attention when the Estates Manager is carrying out a building inspection.

A demised fault is one that usually affects only one leaseholder. Usually, this is confined to the property itself. For example loss of heating, electrical functions, or internal plumbing issues. It is the leaseholder’s responsibility to have these issues attended to and rectified at their own cost.

Flat to flat leaks are classed as a demised fault and as such remain the responsibility of the leaseholder to resolve and rectify. However, should you need extra assistance or require a claim against the building insurance to be logged. Please contact your dedicated Estates Coordinator for further assistance.