Freeholders

THE Freeholders CHOICE

Premier Estates serves as the a managing agent for some of the country’s most prominent investors, Freeholders. We offer a professional service that is tailored to their needs.

Many managing agents appointed by freeholders often neglect the needs of leaseholders, providing only a basic service and assuming that a satisfied freeholder client is sufficient. This can result in unhappy residents and complaints.

This approach can expose the freeholder to significant risks, including applications to the First-Tier Tribunal (FTT) or Right to Manage (RTM) claims.

Find out the differences between freehold and leasehold.

Delivering the best service to freeholder clients

It’s our aim to be the managing agent of choice for residents, developers and investor freeholders throughout England and Wales. We can achieve this by ensuring the homes in our care are managed and maintained to the highest standards.

We recognise that properties within our care are our often our customers’ most valuable assets, and are people’s homes within dynamic communities. As such, we treat every customer as we would like to be treated ourselves, with respect. We manage every home as we would like our own to be managed, with care.

We listen carefully to every customer, which helps us understand their needs and expectations. This enables us to consistently deliver excellent service levels for safety and security, standards of maintenance, custodianship of client funds, communication and customer service.

Our transparent, honest, and caring approach to management is specifically designed to enhance the value of our customers’ assets. It also helps improve the quality of the environment in which our residents live.

We give our residents and clients the peace of mind they need.

Building strong relationships

Our philosophy is that property management is a people business, hence why we don’t believe in call centres. Building personal relationships between our staff and our customers is fundamental to us providing our outstanding service.

Our customers want to know they can talk to someone who is familiar with their development and understands their needs.

Every development we manage is under the care of one of our experienced estates managers, who works in partnership with an estates co-ordinator.

Our customers are provided with the direct phone numbers and email addresses of these key staff members, enabling customers to contact someone who genuinely cares about their development.

Why you should choose us as your management partner

Premier Estates provides the highest levels of customer service and communication combined with industry-leading knowledge and experience. We are proud to be in a position to help shape the UK property management sector.

Our senior staff sit at board level for both TPI and ARHM. This enables us to steer health and safety groups and our Operations Director sits on TPI’s Complaints Committee to review any member concerns.

Premier Estates are also represented on a Charity which ensures individual and corporate competence meets PAS 8673 standards.

We are very proud of our seven key reasons why you should choose us as your property management partner.

1. Premier Estates have a wealth of experience in all departments of the business.
2. We are a people focused business, as good practice you will be assigned your own dedicated management team.
3. We are large enough to have the experience and expertise to successfully manage your property, but small enough to deliver a personalised service.
4. To ensure consistent customer satisfaction we will always endeavour to exceed expectations.
5. We provide a bespoke and proactive management service. This includes planned and pre-emptive maintenance.
6. We have the in-house resources, qualified staff, and industry expertise to overcome any challenges and find appropriate solutions.
7. We are honest and transparent – there are no hidden surprises with us.

You can keep up-to-date with Premier Estates on our Linkedin page.