Mobilisation Service

mobilisation solutions

Experience a smooth and well-organised mobilisation service that eliminates issues and delays, whether starting a new development or switching managing agents. With a dedicated mobilisation team managing each detail, our transition is clear and accurate, giving you confidence and peace of mind from day one.

Specialising in:

1. New developments
2. Large complex mixed use developments
3. Existing managing agent

How we support new developments

A successful handover begins long before the first resident moves in. We work closely with you to ensure your vision for the development is carried forward into management, and that the customer experience is seamless from sales to occupation.

What to expect from our service:

• Dedicated mobilisation specialists who guide you through every stage of the process.
• Collaboration with your sales teams to explain how the management structure works and answer purchaser questions.
• Bespoke Point of Sale materials, helping your team clearly communicate the benefits of a professionally managed development.
• Attendance at pre-start and planning meetings to advise on design for management, logistics, and operational considerations.
• Review of management strategies to ensure future services run efficiently.
• Flexible handover options, whether full-site or phased as the development progresses.

 Resident Ready

When services are ready to begin, our team conducts a full on-site inspection with your representative to confirm handover areas and identify any snags.

Once agreed, we issue welcome correspondence and comprehensive welcome packs including:

• Contact information
• Service charge details
• Access to our Residents Portal
• Guidance on communicating with the Premier Estates team

From here, our management team takes the reins to ensure residents enjoy a safe, attractive and well-managed environment from day one.

What You Can Expect For Complex Mixed Use Developments

Bespoke management strategy
Tailored management strategies designed specifically to meet the unique needs, scale, and complexity of your development.

Early staff deployment for a smooth transitions
Place experienced staff on-site before handover to collaborate closely with the developer, ensuring a comprehensive understanding of the building and the services offered to customers.

Dedicated senior management capacity
Senior managers with the expertise and availability needed to manage your development effectively from day one.

Recruitment & training of on-site teams
High-quality on-site staff are sourced and trained, enabling your development to launch with confidence and operational strength.

Practical consultation
Technical and build teams receive expert guidance on management strategies. This advice leverages extensive experience in managing complex developments to ensure practical and effective implementation.

Tailored financial reporting
Clear and client-focused financial reports provide transparency and support informed decision-making.

Community-focused placemaking
Engagement strategies crafted to help residents feel connected, informed, and proud. Building a strong, thriving community from the outset.

When you transition from an existing agent, our mobilisation service takes care of:

• Contacting the outgoing agent once you’ve issued the required notice under your existing agreement.
• Providing clear checklists of all financial, operational and compliance information required.
• Managing the transfer of contracts, documents, utility information, accounts and operational data.
• Reviewing existing service arrangements and liaising with contractors you wish to retain.
• Introducing Premier Estates to residents ahead of handover, including access details for our online Residents Portal.
• Dedicated HR team to TUPE staff into the Premier Estates Team
• Focused management team

From handover day onwards, every development is supported by a dedicated:

• Estates Manager, and
• Estates Coordinator,

who together become the main points of contact for residents and oversee the day-to-day running of the development.