Why accreditations are important in property management
July 7, 2025
Why our accreditations matter
At Premier Estates, we place a strong emphasis on our industry accreditations, recognising their vital role in delivering exceptional property management services. This is a clear indicator of our ongoing commitment to:
- Delivering high standards
- Compliant site management
- Customer satisfaction
It also reflects our dedication to meeting industry standards in health and safety, regulatory compliance, and service excellence. Helping to reassure you that we operate with integrity and a strong focus on delivering professionalism across every development we manage.
Why are accreditations essential in property management
In the property management industry, professional accreditations play a crucial role in raising standards, ensuring accountability, and promoting best practices. While health and safety compliance is a top priority, effective property management also requires expertise in financial management, strategic planning, and customer communication.
Currently, the private property management sector in England operates without overarching statutory regulation. However, managing agents must adhere to consumer protection laws and rules relating to fee transparency while maintaining redress scheme memberships.
In light of recent industry developments, the push for mandatory regulation is starting to gain momentum, which we fully support. But in the meantime, we believe that voluntary accreditation through recognised professional bodies is key to delivering the right property management services for you.
Industry leadership with The Property Institute (TPI)
The Property Institute was formed when industry leaders, the Association of Residential Managing Agents (ARMA) and the Institute of Residential Property Managers (IRPM) merged. As a TPI-accredited managing agent, we are recognised for upholding high standards in residential property management. This accreditation reflects our proven competency in key areas that matter most to our clients, including health and safety, transparency, and the secure handling of client funds.
Shaping the future of building safety
Alongside our accreditation, we also benefit from direct involvement in shaping industry standards through senior leadership roles within the sector. Our Operations Director, Patrick Ward, sits on the board of TPI and serves as a Board Trustee of the Building Safety Alliance, a UK-registered charity dedicated to improving building safety competence. His active participation within these organisations ensures we stay aligned with evolving regulations, best practices, and the highest levels of professional accountability. Find out more about TPI
ARHM, a mark of trust in retirement property management
We’re proud to hold accreditation from the Association for Retirement Housing Managers (ARHM), a respected industry body dedicated to maintaining high standards in retirement property management.
ARHM membership demonstrates our commitment to providing professional, high-quality property management services tailored to the unique needs of retirement communities. This accreditation offers peace of mind to current and prospective residents as well as their families by ensuring that we meet strict industry standards for care, compliance, and resident wellbeing.
Our active involvement with ARHM goes beyond accreditation. Will Hallworth, Operations Director for Projects, also sits on the ARHM board. This direct engagement enables us to stay at the forefront of best practices and policy development, ensuring our retirement property services remain informed, responsive, and resident-focused.
Learn more about the ARHM and its role in setting best practices in retirement housing.
Independent complaint resolution with The Property Ombudsman
Customer satisfaction is our top priority. That’s why we provide access to a free, independent redress scheme through The Property Ombudsman (TPO). If an issue arises and cannot be resolved through our internal complaints procedure, you can turn to this government-approved service for a fair and impartial review.
As members of The Property Ombudsman, we are committed to accountability and excellent customer service. This ensures you have peace of mind, knowing there’s an additional layer of support should it ever be needed. Learn more about the scheme at TPOS
Empowering standards through IWFM membership
The Institute of Workplace and Facilities Management (IWFM) is the leading professional body for workplace and facilities. Established in 2018, IWFM supports the development of facilities management professionals, helping to drive innovation and exceptional service.
Our engagement and commitment to working with IWFM ensures that our team stays current with industry best practices to deliver an effective service on-site. Learn more about IWFM
Our commitment to health & safety with ISO 45001
ISO 45001 is an internationally recognised standard for occupational health and safety, helping organisations create safer, healthier working environments. Our ISO 45001 accreditation reflects our commitment to the well-being of both our employees and the residents we serve. It supports a proactive approach to risk management and continuous improvement, ensuring high standards of safety across all our operations. Read more about what ISO 45001 means for how we work.
Committed to professional standards through RICS
Our team’s affiliations with the Royal Institution of Chartered Surveyors (RICS) reflect our ongoing dedication to supporting excellence in property management. Giving you confidence in the quality and professionalism of our services.
RICS is a globally recognised body that sets and enforces standards across the built and natural environment. Building public trust through its independent regulatory framework to ensure property professionals operate with integrity. By adhering to RICS standards, we demonstrate our commitment to quality, accountability, and continuous professional development.
The regulatory functions of RICS, include the development and enforcement of standards, and are overseen by the Standards and Regulation Board (SRB). A professional body dedicated to protecting both consumers and businesses. The SRB helps promote consistent and responsible practices. An approach that aligns with our commitment to reliable and transparent property management. Find out more at RICS
Strengthening financial expertise with AAT membership
Financial accuracy and compliance are fundamental to the way we operate and why we work with professionals qualified through the Association of Accounting Technicians (AAT). A respected organisation in the UK and Ireland dedicated to setting standards in accounting and finance.
With a global network of over 150,000 members, AAT equips finance professionals with practical skills, up-to-date knowledge, and recognised qualifications. This partnership ensures that our financial processes are managed with efficiency, transparency, and in accordance with best industry practices.
Upholding financial integrity through ICAEW standards
We recognise the importance of strong financial governance in delivering reliable property management services. That’s why we value the standards set by the Institute of Chartered Accountants in England and Wales (ICAEW), a globally respected organisation supporting chartered accountants and finance professionals.
ICAEW plays a key role in advancing ethical, transparent, and high-quality accounting practices. By working with professionals affiliated with ICAEW, we ensure our financial operations are both compliant and trustworthy. Learn more about ICAEW
Driving strategic financial performance with CIMA
The Chartered Institute of Management Accountants (CIMA) is a global leader in management accounting. Since its founding in 1919 and its alliance with the American Institute of CPAs (AICPA) in 2017, CIMA has championed forward-thinking financial leadership worldwide.
CIMA-qualified professionals bring a performance-driven approach to budgeting, forecasting, and financial decision-making. All are essential to the efficient operation of our modern property management services. Explore more about CIMA
Continuous learning to support our clients and customers
Keeping our team up to date through regular training helps us provide you with a reliable and effective service. This includes compliance courses through our internal intranet and optional learning opportunities to help our staff develop their skills and knowledge.
This ongoing learning means we’re better equipped to support you and respond to your needs with confidence and care.
Premier Estates provide award-winning property management services across the UK. Please call 0345 491 8899 to speak to one of our team about managing your property portfolio.
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