Why have I been charged an admin or late payment fee?

Under the terms of your Lease, you are required to pay your Service Charge for a specific period by a set due date.

What triggers a late payment fee?

To support flexibility, a 21-day grace period is provided after the due date. If payment has not been received by the end of this grace period, a late payment fee will be applied to your account. This fee covers the administrative costs associated with managing overdue payments and ensuring service continuity across the development.

Need more information?

For further details on what happens if your Service Charges remain unpaid, please see our related FAQs:

What happens if you don’t pay your service charges?

How is the Service Charge calculated?

Struggling to pay your service charge?

If you believe you have been charged in error or need help understanding your account, please contact our Accounts team on 0345 491 8898 or speak to your Estates Coordinator.