Who can I call to discuss my account?

Have a question about your account, payment history, or outstanding balance? Our Accounts team is here to help.

You can speak to any member of our friendly and knowledgeable Accounts Department, who will be happy to assist you. Whether you need clarification on a recent statement or wish to discuss payment options, we’re committed to providing clear and professional support.

To contact our Accounts team, please call: 0345 491 8898

Our phone lines are open during normal business hours. If your query is outside of these times, you can also contact your Estates Coordinator, who will ensure your enquiry is passed on to the right person.

Need more information?

For further details on what happens if your Service Charges remain unpaid, please see our related FAQs:

What happens if you don’t pay your service charges?

How is the Service Charge calculated?

Struggling to pay your service charge?